If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email so we can arrange collection and a replacement item to be sent. No right of cancellation, refund or return exists under the Consumer Protection Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason. If your order has already been dispatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products. Please email us including your order number and details of your request. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or not as described. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This womens mid hiker is made with premium Better Leather, sourced from a sustainable tannery rated silver for its environmental. Do this by contacting us by email or telephone and quoting the order number supplied to you.
You are entitled to cancel your order and return the goods within 28 days for a refund less the cost to us of shipping the goods to you initially. Your rights to return goods are protected by law.
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